Empathy

Empathy

The term empathy designated to recognize to one´s ability, thoughts, emotions, intentions and personality characteristics of another person or an animal and others one´s own reaction to the feelings of others such as pity, sorrow or pain.

Empathy is a fundamental skill in dealing with other people, because it improves the communication as a key process in the context of social relationships.

This improvement is characterized by fewer misunderstandings, rarer conflict escalation and a quickly implement of the desired communication objectives.

To the extent as that improved the communication by empathy (communication skills), it improved in general the relationship of communication and interaction partners (social competence). Empathy increases overall the efficiency and effectiveness of your communication.

They know how to handle with their own and of the others emotions that they work for you and not against you.