How do we make requests after receive a negative message?

How do we make requests after receive a negative message?

The important thing is that we must listen each other to understand the Situation. A loud voice doesn´t lead to a solution but rather to a discussion and conflict and this make all the things even more complex. People hear negative message grudgingly. But we are all people and we all make mistakes in our live. If the person who sends a negative message is right so we should change our Behavior or approach. But if we will be criticized unjustly then you should defend yourself.